Frequently Asked Questions
SCC eFile
Account
Support/Contact Us
Technical/Browser
Payment
How do I register for an account?
You can register for an account by selecting the
Create a SCC eFile user account option from the SCC eFile system. Should
you need assistance you may call the Clerk’s Office Call Center at (804) 371-9733
or toll-free in Virginia at 1-866-722-2551.
How do I reset my password?
You can reset your password by choosing the
Forgot Password? option from the SCC eFile log-in page. Should you need
assistance you may call the Clerk’s Office Call Center at (804) 371-9733 or toll-free
in Virginia at 1-866-722-2551.
I am having difficulty with SCC eFile. Whom do I contact
for support?
You may call the Clerk’s Office Call Center at (804) 371-9733 or toll-free in Virginia
at 1-866-722-2551.
What are the hours during which support personnel are available?
Normal business hours, which are: Monday-Friday between 8:15 a.m. – 5:00 p.m.
Check the SCC's Scheduled Closings.
How can I e-mail the Commission?
For general questions or inquiries about SCC eFile, contact
SCCeFile@scc.virginia.gov. To report a problem with the website, contact
webmaster@scc.virginia.gov. For
general information about the Commission, contact
sccinfo@scc.virginia.gov. You can expect a response to your inquiry within
two business days.
Which forms am I able to print online?
Forms and associated fees are available by selecting the appropriate business entity
from the Forms and Fees page.
What happens to my information if I decide not to complete
a transaction and close my browser?
Information related to an uncompleted transaction is not stored in SCC eFile and
will be lost.
Which Internet browsers are compatible with SCC eFile?
The following browsers are supported: Internet Explorer 7, Internet Explorer 8,
Firefox 3 and Safari 5.
Should I disable my pop-up blocker for this site
Yes. The Help window and PDFs will be blocked by most common pop-up blockers. Disable
your pop-up blocker software for SCC eFile.
Does your site use JavaScript?
Yes. The site is best viewed when JavaScript is enabled in your browser.
Does your site use cookies?
SCC eFile uses transient cookies. They disappear when your browser is closed.
What is the function of the payment processor?
The Commission has contracted with a third party,
Official Payments Corporation
, to provide a secure
method for accepting on-line payments in SCC eFile on behalf of the Clerk’s Office.
How will a payment transaction appear on a credit card
or bank account statement?
The payment will appear as two separate transactions on the credit card or bank
account statement. One transaction will be described as "VA SCC Clerk’s Office,"
which reflects the portion of the payment associated with the fees collected on
behalf of the Clerk’s Office. The other transaction will be described as "Official
Payments – VA SCC Clerk’s Office," which reflects the convenience fee collected
by the Commission’s payment processor, Official Payments Corporation.
What happens to the credit card or bank account information
provided in connection with a payment in SCC eFile?
Payments made in SCC eFile are processed by the Commission’s payment processor,
Official Payments Corporation. The Commission does not obtain or maintain customers’
credit card or other financial information. Access information regarding Official
Payments Corporation’s
privacy and security policies.