For Consumers

• Consumer Complaint Portal – You may file a complaint about services you receive from your insurance company or agent by using the new electronic Consumer Complaint Portal. It is an electronic way to file a complaint online, communicate with the Bureau of Insurance staff, and electronically upload documents to support your complaint. Access the Portal from our Online Services page.
  
  
• Important Information Regarding Lender-Placed/Force-Placed Property Insurance
  
  

For Producers

• Public Adjuster Licensing - Article 4.1 of Chapter 18 of Title 38.2 requires licensing of public adjusters. No person shall engage in the business of public adjusting, on or after January 1, 2013, without first applying for and obtaining a license from the Commission, except as provided in Virginia Code Section 38.2-1845.3. Public adjusting means investigating, negotiating, adjusting or providing advice to an insured in relation to first party claims arising under insurance contracts that insure real or personal property of an insured for the purpose of effecting the settlement of a claim on behalf of the insured.

For Companies

• Administrative Orders Exempting Rates and Supplemental Rating Information for Certain Classes of Insurance
  
  
• Administrative Orders Exempting Forms for Certain Classes of Insurance
  
  
• Manuscript Endorsements: Administrative Order 11936 suspends the requirement of filing forms, rates, and supplementary rate information for certain commercial insurance policies and Withdraws Administrative Order No. 8124
  
  
• Electronic Annual License Renewal and Financial Filing Submission Service
  An electronic submission portal is available for submission of license renewals and financial filings. In the portal, required license renewal and financial filing documents are identified. The ability to submit most filing documents is provided. Documents submitted via the portal are available for review.
  
  The initial offering of this service EXCLUDES the following company types: Automobile Clubs, Continuing Care Retirement Communities, Municipal Liability Pools, Multiple Employer Welfare Arrangements, Premium Finance Companies, Rate Service Organizations, Viatical Settlement Providers, and Workers Compensation Group Self-Insurers. Access the Annual License Renewal and Financial Filing Submission Portal.