Mail: Bureau of Insurance
P.O. Box 1157
Richmond, Virginia 23218-1157

Phone:

• BOI Primary Number for Consumer Inquiries: (804) 371-9741
• Ombudsman and Consumer Service Hotline (toll-free nationwide): 1-877-310-6560
• SCC Toll-Free Number for Virginia Residents: 1-800-552-7945
• TDD (Telecommunications Device for the Deaf): (804) 371-9206
• Direct Dial
  • Agent Licensing - (804) 371-9631
  • Agents Investigation - Life and Health - (804) 371-9970
  • Agents Investigation - Property and Casualty - (804) 371-9465
  • Agents Investigation - Real Estate Settlement - (804) 371-9465
  • Company Financial Statements - (804) 371-9546
  • Company Licensing - (804) 371-9637
  • Company Taxes/Assessments - (804) 371-9096
  • Consumer Complaints/Inquiries - Life and Health - (804) 371-9691/ (toll-free) 1-877-310-6560
  • Consumer Complaints/Inquiries - Property and Casualty - (804) 371-9185/ (toll-free) 1-877-310-6560
  • Independent External Review – (toll-free) 1-877-310-6560
  • Life and Health Insurance Consumer Outreach - (804) 371-9092/ (toll-free) 1-877-310-6560
  • Managed Care Ombudsman - (804) 371-9032/ (toll-free) 1-877-310-6560
  • Market Conduct Examinations - Life and Health - (804) 371-9532
  • Market Conduct Examinations - Property and Casualty (804) 371-9731
  • Policy and Form and Rate Filings - Life and Health (804) 371-9110
  • Policy and Form and Rate Filings - Property and Casualty (Personal Lines) (804) 371-9965
  • Policy and Form and Rate Filings - Property and Casualty (Commercial Lines) (804) 371-9298
  • Research - Property and Casualty - (804) 371-9826
  • Settlement Agents - (804) 371-9465
  • Surplus Lines Taxes - (804) 371-9399
• Primary Offices
  • Commissioner Jacqueline K. Cunningham - (804) 371-9741
  • Deputy Commissioner (Financial Regulation) Douglas C. Stolte - (804) 371-9869
  • Deputy Commissioner (Life and Health) - Althelia Battle - (804) 371-9074
  • Deputy Commissioner (Property and Casualty) Mary M. Bannister - (804) 371-9826
  • Deputy Commissioner (Agent Regulation & Administration) Brian P. Gaudiose - (804) 371-9343

E-mail: bureauofinsurance@scc.virginia.gov

Physical Address: Bureau of Insurance        Get Directions
Tyler Building, 6th floor
1300 E. Main St.
Richmond, Virginia 23219