Filing a Complaint
Upon request, the Division of Energy Regulation investigates
and reviews utility actions for compliance with the utility's Commission-approved
tariffs. Based on the results of such investigation, we attempt to informally
resolve any disputes between the utility and the consumer in a reasonable
manner. This informal complaint resolution process does not limit a consumer's
right to request the Commission to initiate a formal investigation.
Before submitting a complaint, we suggest you first attempt
to resolve your concerns with the utility. If the utility does not adequately
address your concerns, you should contact us by mail, telephone, or electronic
submission. For the most efficient handling of your complaint, please
use only one method for notifying the Division
of your concern. Once we receive your complaint, a Utilities Analyst will contact you as soon as possible.
If your complaint concerns the disconnection of your utility
service, please call us immediately on our toll-free telephone number:
1 (800) 552-7945. You may also contact us at this number for other complaints
as well.
To contact us by mail please use the following address:
Division of Energy Regulation
State Corporation Commission
P.O. Box 1197
Richmond, VA 23218
To submit a complaint electronically, please select
one of the following options:
Also please be aware that the Energy Division cannot
assist you with the following inquiries or disputes:
- Complaints concerning bottled propane and/or oil companies
- Complaints regarding municipally-owned utilities
- Complaints related to telephone service, cable television or satellite
TV service (Complaints relative to telephone service may be directed
to the SCC's Division of Communications)