Verizon Virginia, Inc., OSS Evaluation Project Draft Final Report Version 1.0

Cover Letter - March 4, 2002

Draft Final Report Version 1.0

• Document Control
• Executive Summary
• Relationship Management and Infrastructure Domain Results and Analysis Section
• Pre-Order/Order Domain Results and Analysis Section
• Provisioning Domain Results and Analysis Section
• Maintenance and Repair Domain Results and Analysis Section
• Billing Domain Results and Analysis Section
• Performance Metrics Domain Results and Analysis
• Appendices