Telephone Service Inquiry/Complaint
If you are filing a complaint, we request that the utility involved be contacted
prior to filing a complaint in order to give the utility an opportunity to resolve
any problems. Contact us only if you cannot reach a resolution.
The Division of Communications has specialists available for complaints and inquiries
between the hours of 8:15 a.m. and 5:00 p.m. Monday through Friday.
Callers outside the Richmond metropolitan area may contact the division using the
SCC’s toll-free number, 1-800-552-7945, option (4). All other callers may dial (804)
371-9420. The SCC also has a TDD, telecommunications device for the deaf and hard
of hearing, which may be reached by phoning (804) 371-9206.
In addition to interacting with the Division of Communications via telephone, you
may submit questions or complaints by regular mail, by fax, or by submitting information
using our online form. Direct inquiries to the State Corporation Commission, Division
of Communications, P.O. Box 1197, Richmond, Virginia 23218; fax to 804-371-9069;
or access the online form below.
Once your information arrives in the Division of Communications, it will be logged
into our computer system. We will send you verification by regular post or e-mail
verifying receipt. If you are filing a complaint by regular mail or fax, please
include copies of documents regarding your problem. Information received through
the online form may require submission of additional details to be processed. Once
we have received and reviewed all information, we will contact you with results
(usually within two weeks).